Refund policy

Refund & Return Policy

Last updated: October 10, 2026

At Lumio Accessories, all orders are considered final. We do not accept returns or exchanges due to change of mind, incorrect selection, personal preference, or any other reason unrelated to a product issue.

Damaged, Defective or Incorrect Items

We will only provide an exchange or refund in the following cases:

- The product arrives broken or damaged.
- The product has a manufacturing defect.
- You receive a different product from the one you ordered.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at lumioaccessories@gmail.com with your order number and clear photos/videos of the product and its packaging.

For damaged or broken items, an unboxing video is strongly recommended as proof of the condition of the package and product upon delivery.

Exchange or Refund

Once your request has been reviewed and approved by Lumio Accessories, we will provide:

- An exchange/replacement, subject to the availability of the product; or
- A refund to the original payment method if the product is unavailable for replacement.

If the exact product is unavailable, Lumio Accessories may offer an alternative product of equivalent value or a refund, as applicable.

Items Not Eligible

Products will not be eligible for an exchange or refund if they have been:

- Worn or used
- Damaged after delivery
- Altered or modified
- Damaged due to improper handling, storage, or care
- Requested for return due to change of mind or personal preference

No Returns

Lumio Accessories does not accept returns for any reason other than an approved damaged, defective, or incorrect product case as described above.

We reserve the right to assess each claim and determine whether it qualifies for an exchange or refund.

Please note: Nothing in this policy is intended to limit any rights you may have under applicable consumer law.